Ep.012: Minnie Vans & Fast Food. Small Details, Big Difference.
In this episode, we explore the small yet powerful details that can transform your customer service game, like pointing with two fingers instead of one! Inspired by Disney’s top-notch service approach, we’ll share real stories and practical insights on how paying attention to little things and showing empathy can truly elevate the way you serve others.
Whether you're dealing with unexpected challenges like water damage as a military family or deciding between a meal at McDonald's or Chick-fil-A, we explore how thoughtful gestures can make all the difference in creating a standout customer experience.
We’ll also chat about how empathy plays a huge role in all areas of life, from business to church, and how even a simple smile can turn someone's day around. Plus, we get into some cool details about Chick-fil-A’s unique hiring practices and how they involve parents to help young staff thrive. It’s all about adapting your approach to meet the needs of your guests and creating a warm, welcoming environment—whether it’s in a restaurant or a church.
And if you’re into growth and learning, we’ve got you covered. We’ll talk about techniques like "seven times, seven ways" to really lock in knowledge and skills, and how you can turn your daily commute into a valuable learning moment with podcasts and audiobooks.
Chapters:
0:10 It's All in the Details
9:17 Focus on Customer Experience and Details
12:26 The Power of Empathy and Details
18:12 The Power of Personalized Service
21:14 Creating a Culture of Continuous Training
31:54 Continuous Training and Personal Growth
36:04 Choose a Higher Up Life
Whether you're dealing with unexpected challenges like water damage as a military family or deciding between a meal at McDonald's or Chick-fil-A, we explore how thoughtful gestures can make all the difference in creating a standout customer experience.
We’ll also chat about how empathy plays a huge role in all areas of life, from business to church, and how even a simple smile can turn someone's day around. Plus, we get into some cool details about Chick-fil-A’s unique hiring practices and how they involve parents to help young staff thrive. It’s all about adapting your approach to meet the needs of your guests and creating a warm, welcoming environment—whether it’s in a restaurant or a church.
And if you’re into growth and learning, we’ve got you covered. We’ll talk about techniques like "seven times, seven ways" to really lock in knowledge and skills, and how you can turn your daily commute into a valuable learning moment with podcasts and audiobooks.
Chapters:
0:10 It's All in the Details
9:17 Focus on Customer Experience and Details
12:26 The Power of Empathy and Details
18:12 The Power of Personalized Service
21:14 Creating a Culture of Continuous Training
31:54 Continuous Training and Personal Growth
36:04 Choose a Higher Up Life
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4 Comments
Great episode! And thanks for the callout...I'll take it! One of my (many) favorite things to do at Disney is walk through Walt Disney World's Magic Kingdom's Tomorrow Land at night, love all the sounds and light, makes me happy. And I love, love the Haunted Mansion. This attraction is one of the few I will say is better at Disneyland :) Keep up the great work gents, appreciate you guys!
I have to agree with you on Haunted Mansion! Thanks for the kind words!
Great episode! My favorite thing about Disney is they do a great job of removing the stress from your everyday life. It truly is a magical experience to be able to disconnect from reality and feel like you don’t have to worry about anything.
Disney does a fantastic job of that for sure. Can disconnect and just enjoy the family!